Privacy Policy

Your privacy is critically important to us at upmon.com. This document describes our privacy practices as well as your choices regarding use, access and correction of personal data.

What do we collect

We only collect information about you if we have a reason to do so, for example to provide our service or to communicate with you. It can either be information you provide or collected automatically. Let’s have a look:

Provided
  1. Basic account information (ex: screenname, email, password) are required to operate your service and allow you to log in. If you register using and OAuth provider (Github or Google) the screename and email are imported and the password is not required.
  2. Billing information (ex: company, address) are only collected at your initiative to provide invoices addressed to you.
  3. Credentials (ex: basic auth, API key) can be collected at your initiative to monitor a URL requiring authentication.
  4. Extra contact details (ex: email address, phone numbers) can be collected at your initiative to send alerts to additional people.
Automatic
  1. Private data can potentially be collected from the web page you're monitoring if you choose to use the text search feature for example as upmon.com have to keep the body of the page in case of downtime.
  2. Log Information: like most online service providers, we collect information that web browsers typically make available, such as the browser type, IP address, language preference, referring site, the date and time of access, operating system.
  3. Usage Information: we collect information about your usage of our service. For example, we collect information about the pages you visit or site parts that you check the most. We use this information to get insights on how people use our service, so we can make it better.
  4. Location Information: we may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our service from certain geographic regions.
  5. Information from Cookies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help us identify and track visitors, usage, and access preferences for our service.

Note: Financial information (ex: credit card number, name, postal code) are not collected by us, they go directly to the payment services provider and only when you make a purchase.

What do we share, and why

We share information about you as least as possible to protect your privacy, here are the information we share and why:

  1. Employees and Contractors may gain access to some information about you in order to help provide our service. For example if we need to assist you with something or if we're investigating an issue on your account.
  2. Third Party Vendors may gain access to some information about you in order to provide their services to us, or to you. Like payment providers that process your credit card information, SMS and email delivery services. These vendors are listed in in the "List of data sub-processors" section below.
  3. Legal Requests may force us to disclose information about you in response to a subpoena, court order, or other governmental request
  4. To Protect Rights, Property, and Others we may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of upmon.com, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
  5. Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that upmon.com goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  6. With Your Consent we may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
  7. Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our service.
You're in control
  1. If you have an account with us, you can choose not to provide the optional account information. Of course if you do this certain features may not be accessible or degraded.
  2. You can also choose at any time to close your upmon.com account, in which case all data (personal or not) associated with your account will be removed from the service database instantly. Some information may still be present in our logs and backups though, and will definitely be gone after up to one week.
  3. You can access and update most of your personal information from the website directly, but if you have a more specific request (right to portability, to object, etc.) feel free to reach out to mail@upmon.com.

Note: we didn't say anything about opting out from mailing lists because there's none. We don't send any marketing email, only personal emails related to your account.

Security

While no online service is 100% secure, we work very hard to protect your information against unauthorized access or alteration, and take reasonable measures to do so, such as keeping software up-to-date, restricting access to internal services and using state-of-the-art authentication and encryption methods.

Other Things You Should Know (Keep Reading!)
Transferring Information

Because our service is offered worldwide, the information about you that we process when you use the service in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, or third party data processors. This is required for the purposes listed in the "What do we share, and why" section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.

Analytics service Provided by Others

Analytics providers may set tracking technologies (like cookies) to collect information about your use of our service and across other websites and online service. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content. Please note this Privacy Policy only covers the collection of information by upmon.com and does not cover the collection of information by any third party advertisers or analytics providers.

List of sub-processors

upmon.com uses the following products/services (which are all GDPR compliant):

  • Digital Ocean and Cloudflare for sending monitoring requests, hosting the website and storing data.
  • Mailgun for sending Email notifications.
Updates

Although most changes are likely to be minor, we may change our Privacy Policy from time to time. We encourage you to frequently check this page for any changes.


TL;DR
  • 1. You have total control on your personal information.
  • 2. We don't share them unless necessary for the service.
  • 3. You can find the list sub-processors below (all GDPR compliant).
  • 4. If you have any questions, ask mail@upmon.com